We are a small team based in Sri Lanka, not a call centre. Ask anything — there is no obligation and no payment to get a written itinerary and a fixed price.
Use whichever suits you. All three reach the same inbox, and all three get a written day-by-day itinerary with one all-in price within twelve hours.
Everything we need in one go — dates, party size, hotel standard, meal plan, interests and budget. This is the fastest route to an accurate itinerary.
Opens a message already laid out with the same questions. Fill in what you know and send — usually answered within fifteen minutes during Sri Lankan daytime hours.
Opens your mail app with the same template addressed to hello@luxelankatravels.com. Best if you would rather write at length or copy in a travel companion.
The more of this you complete, the closer the first itinerary will be to what you actually want. Nothing here commits you to anything, and no payment is taken to receive a quote.
Prefer not to fill in a form? The WhatsApp and email options above open the same questions as a message you can complete in your own time.
We ask for a deposit, not the full amount up front. Being asked to wire everything in advance is a warning sign anywhere in this industry.
Paid by card or PayPal to confirm your dates and vehicle. You get written confirmation immediately, with the full price and the cancellation terms in it.
Settled with your driver in cash or by card at the end of the trip — at exactly the figure you were quoted. Nothing is added at the door.
Cancel up to 24 hours before travel and the deposit is refunded in full. If we cancel for any reason, you are refunded in full regardless of timing.
Shown here, but hosted elsewhere. Every rating links out to the platform that holds it, so you can check them independently.
[Placeholder review. Replace with a verified review captured after travel — ideally naming the driver and the specific route or package.]
[Placeholder. Ask at the emotional peak of the trip, then follow up the same day by WhatsApp with a single tap-through link.]
[Placeholder. Keep and publicly answer the four-star reviews — a useful reply to mild criticism is worth more than another five.]
Including the ones travel forums tell you to ask any Sri Lankan operator before you pay them anything.
Block 1, which has the highest leopard density and is where sightings are most likely. Some operators quietly use Block 5 because permits are cheaper and easier — it is a materially different experience, so it is worth asking anyone you book with.
Yes, on every tour where we state it. Park fees rose to US$40 for Yala, Udawalawe, Wilpattu and Minneriya in January 2026, and Horton Plains to US$35. Most listings exclude these and collect at the gate, which is where most on-the-day arguments come from.
If you would like to stop somewhere, just ask and we will, but we will never put it on your itinerary for you.
A 25% deposit by card or PayPal confirms your booking, with the balance settled with your driver at the end. We do not ask for the full amount by bank transfer in advance — that pattern is widely flagged as the clearest indicator of a fraudulent operator, wherever you are booking.
Yes. Their name, photograph, vehicle model and plate number are sent to you 72 hours before you fly, by WhatsApp and email. From that point you can message them directly — you will be talking to the person actually driving, not a dispatcher.
Nothing, from your side. We track your flight by the number you give us at booking, so the pickup moves automatically. There is no charge for delays outside your control, and your 60 minutes of free waiting begins when you actually land, not when you were scheduled to.
Partly. The Kandy end of the hill country line is still suspended following Cyclone Ditwah, with trains currently starting further up the line, and the Nanu Oya to Badulla stretch reopened in June 2026. We drive you to the working station, reserve your seat, and collect you at the far end — so you still get the journey.
Not on transfers — those are priced per vehicle, so a solo traveller pays the same as a couple. On accommodation-inclusive packages a hotel single supplement may apply, and we will always show it as a separate line rather than hiding it in the total.
Broadly yes, and it compares well with other destinations in the region — but we would rather be honest than reassuring. Staring is common, particularly away from tourist areas, and unwanted attention on public transport is the most frequent complaint. Most problems travellers report are overcharging and unlicensed services rather than personal safety. A vetted, named driver removes most of that risk, which is much of why people book us.
Either. Many travellers prefer to choose and book their own accommodation and simply use us for the driving, the tickets and the fees. If you would like us to arrange it, we will name every property in writing before you pay anything.
Several of our drivers speak German or French in addition to English, and we can request a specific language when we assign your driver. Our website is currently English only, with German and French versions planned.
Message us on WhatsApp and you will usually get a reply within fifteen minutes during Sri Lankan daytime hours.
We’re a small team in Sri Lanka, not a call centre. Pick whichever suits you.
NO PAYMENT NOW · WE REPLY WITHIN 12 HOURS
NO PAYMENT NOW · WE REPLY WITHIN 12 HOURS
NO PAYMENT NOW · WRITTEN QUOTE WITHIN 12 HOURS
NO PAYMENT NOW · WRITTEN CONFIRMATION WITHIN 12 HOURS